Effective Date: 01-01-2025

Refund Eligibility

To be eligible for a refund, your item must meet the following criteria:It must be returned within 7 days of the purchase date.The item must be unused, in its original condition, and with all original packaging (including tags and accessories).Proof of purchase (receipt or order confirmation) is required.

Note: Some items, such as personalized or custom products, may not be eligible for a refund unless they are defective or damaged.

How to Request a Refund

If you wish to request a refund, please follow these steps:Contact Us: Reach out to our customer support team at the given details on contact us page within 2 days of receiving your order. Provide Details: Provide your order number, the item(s) you'd like to return, and the reason for the return. Return Shipping: If the refund is approved, you’ll receive instructions on how to return the item. Return shipping costs are generally the responsibility of the customer unless the item is defective or damaged.

Refund Processing

Once we receive your returned item, we will inspect it to ensure it meets our refund eligibility criteria. If your return is approved:Refund Method: The refund will be processed to the original payment method within 5–7 business days.Partial Refunds: In some cases, partial refunds may be issued if the item is not in its original condition or is missing parts.

Non-Refundable Items

The following items are not eligible for a refund:Products that have been used or damaged.Items marked as final sale or non-returnable.Custom or personalized products.

Exchanges

If you prefer an exchange instead of a refund, please let our customer support team know. We will arrange for the exchange, based on product availability. In the case of exchanges, the returned product must meet the same criteria for eligibility.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately at contact@xpress-bazar.com with the following:A description of the damage or defect.Photos of the damaged or defective product.Your order number.We will assist you in resolving the issue and may offer a full refund or a replacement at no additional cost to you.

Late or Missing Refunds

If you haven’t received your refund after the stated processing time, please check your bank account again. If the refund is still not showing, please contact your payment provider or bank as they may take additional processing time. If you've done this and still haven’t received your refund, please reach out to us at contact@xpress-bazar.com

Changes to This Refund Policy

We may update or revise this Refund Policy at any time. Any changes will be posted on this page with the updated Effective Date. Please review this page periodically for any updates.